Customer Success Executive

The Red Hat Customer Success team is looking for an experienced enterprise Customer Success Executive to join us in Bogota, Colombia. In this role, you will serve as a trusted adviser to customers by helping them achieve success with Red Hat and maximizing the value realized from subscriptions to Red Hat’s offerings. You will have a key role in the long-­term success of Red Hat's subscription-­based business model and you’ll be responsible for the onboarding, adoption, advocacy, retention, and growth in the accounts you support. As a Customer Success Executive, your ultimate goal will be to cultivate solid customer relationships and boost customer value realization for the customer investments into Red Hat’s offerings.

• Understand customers' overall Red Hat portfolio, technical and business priorities, and success measures.
• Create and execute customer success plans with discrete projects, milestones, and actions to achieve customers’ business objectives by tasking technical execution teams.
• Identify opportunities for increased consumption, track monthly consumption against targets and plan key deployment timelines and milestones.
• In collaboration with others, apply technical knowledge and customer insights to create a migration and modernization roadmap for applicable workloads and applications.
• Orchestrate Design and Discovery Sessions to build plans for implementing solutions – governing design in line with customer business goals.
• Be the Voice of the Customer. Share insights and best practices, and connect with
• Engineering and Product teams to remove blockers.
• Target and resolve issues to remove impediments in order to prove the value of implementing Red Hat technologies.
• Assess the customer’s knowledge of Red Hat’s products and overall cloud readiness to support customers through a structured learning plan and ensure delivery through partners.

• 7+ years working in enterprise software from customer success management, technical sales, technical consulting, or technical project management.
• Ability to independently deliver consultative type customer-facing engagements.
• Practical knowledge of DevOps and agile concepts, application development and deployment tools.
• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification a distinct advantage.
• Experience with Kubernetes-based solutions, such as the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem is considered to be a major plus.
• Experience with technical project planning and execution management.
• Availability to travel within the country and to Central America.

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